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Tech Partner I - El Paso TX

at Schneider Electric

Posted: 10/5/2019
Job Status: Full Time
Job Reference #: 005DB7
Keywords: health

Job Description



Schneider Electric™creates connected technologies that reshape industries, transform cities andenrich lives. Our 144,000 employees thrive in more than 100 countries. From thesimplest of switches to complex operational systems, our technology, softwareand services improve the way our customers manage and automate theiroperations. Help us deliver solutions that ensure Life Is On everywhere,for everyone and at every moment:

TechPartner I


We arelooking for a rock star Tech Partner I to join our team. Inthis role you will be responsible for a wide array of support services. Expert level training/mentoring will be provided by Schneider Electric toensure that you are successful in the role. 


·       1 – 3 years of technical support experience, previous desksidetechnician support experience desired

·       Confident, upbeat and re-assuring attitude with ability tocommunicate and interact with workplace professionals, including Executivelevel personnel, as needed

·       Office 365 experience desired

·       ITIL and ITSM experience desired

·       1 – 3 years of experience in implementing, troubleshooting andsupporting end user technologies & services, preference given to experiencein medium to large sized environments

·       1 - 3 years of MS Windows desktop or laptop OS administration,configuration and troubleshooting experience

·       Experience with Microsoft SCCM desired

·       Mobile Device Management experience with supporting and managingmobile devices, configuring mobile policies and deploying mobile applications

·       Working knowledge of key technologies including EnterpriseMobility, Collaboration, Messaging, Video Conference and Unified communicationdesired

·       Working knowledge of LAN and WiFi technologies desired

·       Working knowledge of Active Directory 


·       Create, Receive, Monitor, Maintain and Resolve work tickets

·       Imaging, Setup and Support of computer(s), monitor(s), mobiledevice(s)

·       Maintain on-site presence at designated service locations tosupport end users

·       Software installation and support in accordance with Schneiderstandards

·       Perform pro-active and on-demand health check of IT systemsincluding, but not limited to: printers, copiers, fax machines, scanners, andvideo conference equipment

·       Training end users on how to operate office automation equipmentas requested

·       Hardware platform troubleshooting and management

·       Software platform troubleshooting and management

·       Perform secure password management for all provided passwords

·       Support access to corporate network/wireless and applications(both on network as well as over VPN)

·       Coordinate execution of tasks with guidance from Service Deskrepresentatives

·       Manage IT inventory of in-house stock, such as moving, sorting,cleaning, stocking

Otherduties as assigned


Whatdo you get to do in this position?

• Work with an intelligent and diverse workforce

• Be a contributor to global energy efficiency andsustainability

• Work with and learn about cutting edge technologies everyday

• Feel energized and have a great sense of accomplishment supportingyour co -workers 


This job might be for you if: 

• You have a thirst for knowledge and want to learn and growevery day

• You take a personal interest in being proactive in supportof your co -workers

• You take pride in delivering world class service andhelping others stay productive 

• You love challenges and solving complex problems


We seek out and reward people for being straightforward,open, passionate, effective and challenging the status quo. We want ouremployees to reflect the diversity of the communities in which weoperate. We welcome people as they are, creating an inclusive culturewhere all forms of diversity are seen as a real value for thecompany.  We're looking for people with a passion for success — onthe job and beyond. See what our people have to say about working forSchneider Electric:


Let us learn about you! Apply today.


You must submit an online application to be considered forany position with us. This position will be posted until filled.


It is the policy of Schneider Electric to provide equalemployment and advancement opportunities in the areas of recruiting, hiring,training, transferring, and promoting all qualified individuals regardless ofrace, religion, color, gender, disability, national origin, ancestry, age,military status, sexual orientation, marital status, or any other legallyprotected characteristic or conduct.


Concerning agencies: SchneiderElectric does not accept unsolicited resumes and will not be responsible forfees related to such.



Schneider Electric is an AffirmativeAction and Equal Opportunity Employer. All qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex,sexual orientation, gender identity, national origin, or protected veteranstatus and will not be discriminated against on the basis of disability.