RDNC

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Customer Service Representative

at RDNC

Posted: 9/26/2019
Job Reference #: 27624
Keywords:

Job Description

Job Brief

Handles customer service inquiries and problems via the telephone and records consistent problem areas. May respond to e-mail inquiries. Customer service is the primary function, but may include minimal selling or promotion of products or services.


Job Code:
OPH502
Route Information:
Not Applicable
Sales Division:
Not Applicable
Sales Channel:
Not Applicable
Specific Scope:
Not Applicable
Shift:
Day
Pay Type:
Hourly
Employment Type:
Full time
City:
El Paso
Relocation Benefits:
No Relocation Assistance Provided
Essential Duties and Responsibilities: (Other duties may be assigned)
  • Receive orders via telephone and fax from customers and sales personnel for manual entry into order entry system. 
  • Obtains management approval for orders on allocated or “Frozen” products.
  • Enters and tracks special type orders including pick-up & send, warehouse breakage, customer un-saleables and return authorizations.
  • In put changes submitted by CAMs for Sam’s and Costco.
  • Input customer’s “Hardcoding” for sales personnel.
  • Assist the Inventory Control manager with data entry on inventory counts.
  • Assist accounts receivable with updating expired permits, verify customer release from states list filing and mail-outs (periodically).
  • Assist with distribution of incoming mail
  • Functions as primary relief for the switchboard operator.
 
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Education and/or Experience: High school diploma or general education degree (GED) preferred; one to three months related experience, preferably previous customer service environment experience and/or training; or equivalent combination of education and experience. 
         
Certificates, Licenses, Registrations: Not Applicable
 
Other Requirements:
  • Ability to work overtime
  • 10 key by touch
 
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.  The employee is frequently required to stoop, kneel, crouch, or crawl.  The employee is occasionally required to stand; walk and climb or balance.  The employee must occasionally lift and /or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.
 
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually quiet. 
 
Republic National Distributing Company is an Equal Opportunity/Affirmative Action employer. It is our policy not to discriminate against any Employee or Applicant. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability. This policy of nondiscrimination in employment includes but is not limited to: recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff or termination of employment.