Texas Tech University Health Sciences Center El Paso

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Patient Services Specialist

at Texas Tech University Health Sciences Center El Paso

Posted: 10/10/2019
Job Status: Full Time
Job Reference #: 471384
Keywords: office

Job Description

Extended Job Title
Patient Services Specialist

Org Level 1
Texas Tech Unv Hlth Sci Ctr El Paso

Position Description
This position is responsible for assuring smooth operation of the clinic patient flow and serves as the primary contacts for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees in this classification receive general supervision. Most work is performed according to established procedures; problems of an unusual nature are referred to supervisor. Ability to communicate effectively internally and externally. Ability to understand and follow instructions. Work is performed in usual clinic conditions and requires a high degree of contact with patients, HSC staff, and insurance companies. Employees have cash handling responsibilities.

Requisition ID

Travel Required

Major/Essential Functions
  • Set up patient appointments, explains cost due at time of service, completes registration
  • Greets patient, verifies appointment, demographics, and payer source.  Obtains required signatures
  • Collects patient payments for services rendered prior to patient being seen.  Balances cash with Phreesia report and turns in daily deposit to Sr. PSS
  • Changes appointment visit status in Centricity from Pending to Arrive, if Phreesia is not arriving them.  Change appointment from pending to No-Show in Centricity.  This function must be done as they come in to their appointment
  • Answer telephone calls, directing them to the appropriate persons, and returning calls in a timely manner

Grant Funded?

Minimum Hire Rate

Pay Basis

Work Location
El Paso

Preferred Qualifications
  • Electronic Medical Records and Centricity System knowledge
  • Basic medical terminology
  • Knowledge of Phreesia
  • Bilingual (English/Spanish)

HSC - El Paso

Ob Gyn Dept Elp Genl

Required Attachments

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group

Occasional Duties
Performs other related duties as assigned by immediate supervisor.


EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications
Education: A minimum of a high school diploma or equivalent.  Experience: At least three years of general office experience.  At least one year of general office experience in a clinic or physician's office. OR  At least 90 days service at TTUHSC as a Patient Services Trainee, documented completion of all relevant IDX training and a recent performance appraisal on file with a rating of meeting or exceeding expectations.

Does this position work in a research laboratory?

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!