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Guest Service Agent

at HHM

Posted: 9/15/2019
Job Reference #: 23849

Job Description

  • Posted Date2 weeks ago(9/25/2019 12:06 PM)
    Regular Full-Time
    Property Name
    Plaza Hotel Pioneer Park
    106 Mills Ave. El Paso Texas 79901 US
  • Overview

    Opportunity: Guest Service Agent

    Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

    Potential Career Path

    Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

    Position Requirements

    • Immediately greet guest and offer to assist with their needs.
    • Register and assign guests to hotel rooms.
    • Establish method of payment and verify credit.
    • Make and confirm reservations.
    • Compute bills, collect payments, and make change for guests.
    • Transmit and receive messages, using telephones or PMS system.
    • Respond to guest requests in a timely manner.
    • Receive and resolve guest complaints, elevating to supervisor if necessary.
    • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
    • Perform bookkeeping activities, such as balancing accounts and conducting audits.
    • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
    • Follow sustainability guidelines and practices related to HHM’s EarthView program.
    • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
    • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
    • Ensure overall guest satisfaction.
    • Perform other duties as requested by management.


    • High School diploma or equivalent preferred.
    • Previous customer service experience or equivalent training required.
    • Knowledge of PMS systems preferred.

    Work Environment and Context

    • Work schedule varies and may include working on holidays, weekends and alternate shifts.
    • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

    What We Believe

    People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It