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Bell Person

at HHM

Posted: 9/28/2019
Job Reference #: 23851
Keywords: hotel

Job Description

  • Posted Date2 weeks ago(9/25/2019 12:06 PM)
    ID
    2019-23851
    Type
    Regular Full-Time
    Property Name
    Plaza Hotel Pioneer Park
    Location
    106 Mills Ave. El Paso Texas 79901 US
  • Overview

    Opportunity: Bell Person

    Greet guests with a warm welcome at hotel entrance and provide services related to the transportation and storage of luggage and provide other guest services.


    Potential Career Path

    Bell Captain or Guest Service Agent – Concierge or Guest Services Manager – AGM or General Manager


    Essential Job Functions

    • Load and unload luggage carts.
    • Tag and store luggage.
    • Escort guest to hotel rooms.
    • Provide an overview of guest room, hotel services and amenities.
    • Make deliveries to guest rooms.
    • Assist guest with room changes.
    • Stock pantry when necessary.
    • Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc.
    • Perform house attendant functions when staff shortages occur.
    • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
    • Follow sustainability guidelines and practices related to HHM’s EarthView program.
    • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
    • Ensure overall guest satisfaction.
    • Perform other duties as requested by management.

    Position Requirements

    • High School diploma preferred.
    • Previous customer experience required or equivalent training.

    Work Environment and Context

    • Work schedule varies and may include working on holidays, weekends and alternate shifts.
    • Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching.

    What We Believe

    People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It