Burnett Specialists

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Service Advisor

at Burnett Specialists

Posted: 9/22/2019
Job Status: Full Time
Job Reference #: J3P5V46Q1D1N14XD1DY

Job Description

  • Employee Type: Full-Time
  • Location: El Paso, TX
  • Job Type: Other
  • Experience: Not Specified
  • Date Posted: 9/29/2019
Job Title : Service Advisor

Job Reference # : 70-106529-18LM

Position Summary for Service Advisor

We have an immediate need for your great customer service. Company located in east El Paso is looking for a Service Advisor to add to their team. Your supervisor is eager to show you the ropes and value you for a job well done. Business casual environment.

Responsibilities for Service Advisor

Job purpose: Work closely with customers and sales team to grow and promote the sales of parts, rentals, and service for the branch. Sales representatives establish and maintain long-term business relationships with a new and current customer base.

Duties and responsibilities:
•Source new sales opportunities by traveling to the future customer location, through inbound lead follow-up, and outbound cold calls and emails
•Gather technical information from technicians work orders, customers inquiries, PM write-ups and shop technicians to precisely evaluate and estimate the needed repairs
•Gather the needs information to accurately itemize parts needed
•Provide well written, descriptive estimate based on findings and submit to the decision maker for review and approval
•Work with parts, sales, and service to negotiate the sale if the need arises
•Revise the estimates if needed to ensure additional parts and labor is within the customer’s bounds
•Work closely with sales when refurbished units are selected
•Work closely with Service Manager to ensure customers’ needs are being met in the shop and out in the field
•Meet or exceed the outlined company revenue and profit goals
•Generate consistent work for technicians
•Manage and interpret customer requirements – speaking with clients to understand, anticipate and meet their needs
•Communicate sales or service opportunities and customer
concerns or suggestions
•Identify and resolve client concerns, recommending a course of action to alleviate these concerns in the future
•Expand market awareness of our products and our industry experience by communicating features and benefits of our products and services effectively
•Preparing responses to RFP (request for proposals) and RFI (request for information)
•Working knowledge of the design tools and price calculations
•Researchers market requirements and market data

Qualifications for Service Advisor

•BS degree in sales, marketing, or business, or
•At least 4 years of sales in similar industry

•EquipSoft Program (preferred, but not required)
•Expert knowledge of industrial powered equipment and industry
•Mechanical aptitude
•Microsoft Suite (Excel, Word, Powerpoint, and Outlook)
•Industry parts

•Excellent interpersonal, presentation, and communication skills
•Excellent listening skills
•Critical thinking
•Excellent time management
•Superb phone communication skills
•Excellent negotiation skills
•Good problem solving
•Excellent selling skills
•Customer service
•Attention to detail

•Demonstrate ability to develop solid business relationships
•Demonstrate ability to sell at a profitable level and meet goals
•To organize and manage multiple priorities
•To think ahead and plan over a one-year time span
•To write sales contracts
•Analyze data
•Work under pressure
Other characteristics such as personal characteristics
•Awareness of lean business principles
When performing this duty, the employee will travel to different customer locations

8-5, M-F
Temp - Hire

Compensation & Benefits for Service Advisor

As a Burnett/Choice temporary or contract employee, you can benefit from Weekly Pay, Direct Pay Deposit, Global Card Paycard, Medical Indemnity Plan, Free Online Training, and Credit Union Membership (Houston, El Paso, Dallas, San Antonio). Plus, the ability to earn Service Bonuses, Holiday Pay, Referral Bonuses, and company ownership in our Employee Stock Ownership Plan.

Position Type for Service Advisor


If you have questions concerning this position, please contact Libia Monge.

Thank you for choosing Burnett Specialists.    Equal Opportunity Employer M/F/D/V

As the largest employee-owned staffing and placement firm in Texas, Burnett Specialists / Choice Specialists is your top resource for your employment needs. Placing top talent with best-in-class employers all across Texas for more than three decades, Burnett Specialists / Choice Specialists continues to help Texas careers and companies grow. We are always on the lookout for motivated, energetic individuals to add to our growing team as our organization continues to expand.

Named as an Award of Excellence Winner for nine straight years by the Better Business Bureau, Burnett Specialists / Choice Specialists is consistently recognized for our organizational achievements and for our commitment to the communities we serve.

A regional industry leader for staffing and employment resources since 1974, Burnett Specialists / Choice Specialists ranks in the Top 12 Temporary Staffing and/or Placement Firms in the metropolitan areas of Houston, Dallas, Austin, and San Antonio. We are also the 6th largest woman-owned business in Texas.

If you are searching for your next career move, come see what Burnett Specialists / Choice Specialists is all about. We offer a wide variety of specializations and employer connections that showcase your skills and put you in the driver’s seat for your career success: