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Card/Remote Services Fraud Analyst
at Burnett Specialists
Job Reference # : 70-111367-19LIM
Position Summary for Card/Remote Services Fraud Analyst
We have an immediate need for your great customer service skills. Local credit union is looking for a Card/Remote Services Fraud Analyst to add to their team. Your supervisor is eager to show you the ropes and value you for a job well done.
Responsibilities for Card/Remote Services Fraud Analyst
*Identifies, analyzes, and monitors accounts and transactions to mitigate fraud losses due to credit and debit card transactions. Researches current fraud trends and determine steps that can be taken to minimize fraud.
*Creates monitoring queues as fraud trends emerge, to allow for the appropriate actions to be taken in conjunction with minimal negative impact to card holder.
*Works with third party vendors to review and recommend action for fraud rule implementation and act upon possible fraud leads applicable to credit and debit card transactions and will work
closely with Risk Management and Compliance as necessary.
*Identifies merchant dispute patterns to mitigate potential card compromise losses.
*Has consistent communication of fraud trends and patterns; identified fraud patterns and trends must be communicated to the department manager in a timely manner.
*Effectively initiates contact with members to review suspicious activity; and if necessary, take appropriate actions to mitigate the risk and protect the member's assets.
*Addresses and resolves internal and external safety and fraud concerns related to remote channels (not including return items), charge backs, ATM, Debit Card and Credit Card disputes. Works with
Risk Management and Compliance to address and transfer critical cases for additional follow-up.
*Reviews and analyzes daily ATM credit and debit card transactions, online banking, mobile and bill payment reports to identify potential fraud.
*Requires on-call availability nights and weekends for incident response as necessary.
Qualifications for Card/Remote Services Fraud Analyst
CRITICAL KNOWLEDGE, SKILL AND EDUCATIONAL REQUIREMENTS:
*Fraud trend analysis and pattern identification
*Knowledge of credit, debit and ATM card products
*Clerical skills, typing, filing and calculator
*Excellent decision-making skills
High School diploma or equivalent with two years similar or related experience
Monday- Friday 8-5:30 PM and Saturday 8:30-12:30 PM
Compensation & Benefits for Card/Remote Services Fraud Analyst
•Benefits : Full time, permanent employees are eligible for:
oPaid holidays, vacation, and personal time off
oMedical, dental, and vision insurance
oShort and Long Term Disability
o401(k) retirement plans
Position Type for Card/Remote Services Fraud Analyst
If you have questions concerning this position, please contact Laura Mora.
Thank you for choosing Burnett Specialists. Equal Opportunity Employer M/F/D/V
As the largest employee-owned staffing and placement firm in Texas, Burnett Specialists / Choice Specialists is your top resource for your employment needs. Placing top talent with best-in-class employers all across Texas for more than three decades, Burnett Specialists / Choice Specialists continues to help Texas careers and companies grow. We are always on the lookout for motivated, energetic individuals to add to our growing team as our organization continues to expand.
Named as an Award of Excellence Winner for nine straight years by the Better Business Bureau, Burnett Specialists / Choice Specialists is consistently recognized for our organizational achievements and for our commitment to the communities we serve.
A regional industry leader for staffing and employment resources since 1974, Burnett Specialists / Choice Specialists ranks in the Top 12 Temporary Staffing and/or Placement Firms in the metropolitan areas of Houston, Dallas, Austin, and San Antonio. We are also the 6th largest woman-owned business in Texas.
If you are searching for your next career move, come see what Burnett Specialists / Choice Specialists is all about. We offer a wide variety of specializations and employer connections that showcase your skills and put you in the driver’s seat for your career success: